Update - WashU IT is investigating reports of Microsoft Teams slow performance or users being unable to login. We are working with Microsoft to troubleshoot the issue, but currently they do not have a root cause identified.
Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Apr 23, 2024 - 12:06 CDT
Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Apr 23, 2024 - 12:06 CDT
Investigating - WashU IT is investigating reports of Microsoft Teams slow performance or users being unable to login. Initial indications are that this may be an issue on the vendor's service rather than a WashU issue.
Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Apr 23, 2024 - 09:35 CDT
Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Apr 23, 2024 - 09:35 CDT
Update - All services have been restored.
Teams are continuing to monitor service health and working with the vendor to determine root-cause.
Apr 19, 2024 - 13:43 CDT
Teams are continuing to monitor service health and working with the vendor to determine root-cause.
Apr 19, 2024 - 13:43 CDT
Monitoring - WashU IT has introduced a possible fix for wireless and VPN issues.
Teams are continuing to monitoring the service. If you continue to experience further issues, please contact us at 314-933-3333.
We appreciate your patience during this incident.
Apr 17, 2024 - 08:00 CDT
Teams are continuing to monitoring the service. If you continue to experience further issues, please contact us at 314-933-3333.
We appreciate your patience during this incident.
Apr 17, 2024 - 08:00 CDT
Update - WashU IT is investigating sporadic reports of users being unable to connect to VPN and Wifi. Existing connections do not appear to be affected. The environment currently appears stable, but technical teams will monitor and take action if issues reoccur overnight. Additional troubleshooting and investigation will resume on Wednesday morning.
Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Apr 16, 2024 - 22:47 CDT
Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Apr 16, 2024 - 22:47 CDT
Update - WashU IT is investigating sporadic reports of users being unable to connect to VPN and Wifi. Existing connections do not appear to be affected. Technical teams have observed indications that an issue is still occurring intermittently; troubleshooting continues, and a support case was opened with the vendor for additional assistance.
Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Apr 16, 2024 - 19:46 CDT
Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Apr 16, 2024 - 19:46 CDT
Update - WashU IT is investigating sporadic reports of users being unable to connect to VPN and Wifi. Existing connections do not appear to be affected. Technical teams are troubleshooting and have a support case open with the vendor.
Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Apr 16, 2024 - 18:23 CDT
Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Apr 16, 2024 - 18:23 CDT
Investigating - WashU IT is investigating reports of users being unable to connect to VPN and Wifi. Existing connections do not appear to be affected.
Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Apr 16, 2024 - 17:02 CDT
Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Apr 16, 2024 - 17:02 CDT
Update - WashU IT and BJC technical teams are investigating issues with the Avaya One X Agent. We believe the current fix has mitigated user impact at least temporarily. We are monitoring the environment and will evaluate additional corrective actions next week.
Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Apr 18, 2024 - 18:03 CDT
Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Apr 18, 2024 - 18:03 CDT
Update - The change over the weekend does not appear to have improved performance.
An additional change was performed this morning.
Teams will be performing additional testing to evaluate the effectiveness of the change.
Apr 15, 2024 - 11:45 CDT
An additional change was performed this morning.
Teams will be performing additional testing to evaluate the effectiveness of the change.
Apr 15, 2024 - 11:45 CDT
Investigating - WashU IT and BJC technical teams are investigating issues with the Avaya One X Agent. Technical teams implemented a possible fix but found that the issue was not resolved. An additional change is being scheduled for Sunday 4/14; the next update will come on Monday 4/15 once the change has been evaluated for effectiveness.
Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Apr 11, 2024 - 16:56 CDT
Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Apr 11, 2024 - 16:56 CDT
Identified - WashU IT and BJC technical teams are investigating issues with the Avaya One X Agent. Technical teams have identified a potential fix and are working to validate it with the vendors.
Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Apr 10, 2024 - 18:06 CDT
Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Apr 10, 2024 - 18:06 CDT
Update - WashU IT and BJC technical teams are investigating issues with the Avaya One X Agent. Technical teams have continued to work with the Avaya vendor to test and troubleshoot the issue but have not yet been able to identify root cause. Our next step will be to escalate our support case with Cisco for help analyzing firewall and network configuration, and we will continue to work with Avaya as they continue their analysis of the data we have provided them today.
Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Apr 09, 2024 - 18:01 CDT
Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Apr 09, 2024 - 18:01 CDT
Update - WashU IT and BJC technical teams are investigating issues with the Avaya One X Agent. After some technical discussion, additional troubleshooting is needed before we can continue working on a resolution. Technical teams will reconvene the call on Tuesday morning at 9am.
Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Apr 08, 2024 - 17:06 CDT
Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Apr 08, 2024 - 17:06 CDT
Investigating - WashU IT and BJC technical teams are investigating issues with the Avaya One X Agent. An upgrade was performed in February and appeared stable initially. Since then, an increasing number of remote users on WashU VPN have been reporting issues with audio dropping and similar issues affecting their Avaya service.
Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Apr 08, 2024 - 14:53 CDT
Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Apr 08, 2024 - 14:53 CDT
Update - WashU has provided the vendor with additional information.
The vendor is analyzing this information to determine next-steps.
There is no ETA at this time.
Apr 15, 2024 - 11:38 CDT
The vendor is analyzing this information to determine next-steps.
There is no ETA at this time.
Apr 15, 2024 - 11:38 CDT
Investigating - WashU IT is aware of an issue affecting the automatic discovery processes within ServiceNow following a recent upgrade.
This issue affects a small number of users and is not business-critical.
The vendor is aware of the issue and working to resolve it.
Apr 09, 2024 - 11:29 CDT
This issue affects a small number of users and is not business-critical.
The vendor is aware of the issue and working to resolve it.
Apr 09, 2024 - 11:29 CDT
About This Site
WashU IT's Service Dashboard gives you real-time updates on system performance issues. If you require assistance, please call our Service Desk at 314-933-3333.
Administrative & Enterprise Systems
Operational
Alumni and Development Information System (ADIS)
Operational
Research Management System (RMS)
Operational
Student Information System (SIS)
Operational
Vended Applications
?
Operational
Cognos Reporting
Operational
Marketplace
Operational
Vended Applications
?
Operational
Workday
?
Operational
SUBS Awards
?
Operational
Bear Bucks
?
Operational
Back-end Processing (AutoSys)
?
Operational
Confluence
Operational
Archibus
Operational
Mulesoft
?
Operational
Clinical
Operational
EPIC
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Vended Applications
Operational
Clinical Websites
Operational
Credit Card Systems
?
Operational
Communications & Collaboration
Major Outage
Email
Operational
Office 365
Operational
Microsoft Teams
Major Outage
Maestro mass communication system
Operational
Zoom
Operational
Box File Storage System
?
Operational
WUSTL Connect
?
Operational
Computing and Printing
Operational
E-Fax
Operational
PaperCut Printing
Operational
WashU Cloud Storage
Operational
Azure Hosted Infrastructure
Operational
WashU IT Services / Cloud Computing
?
Operational
Desktop Computing
?
Operational
File Services
Operational
IT Infrastructure Components
?
Operational
JAMF Apple Device Management System
?
Operational
IT Management
Operational
Software Licensing
Operational
ServiceNow
?
Operational
Network & Connectivity
Operational
Internet
Operational
Internet 2
Operational
Phone
Operational
VPN
Operational
WiFi
Operational
Washington University Research Network (WURN)
Operational
Vendor Services (Spectrum, AT&T, etc.)
?
Operational
Network Services
?
Operational
Research
Operational
Research Compute
Operational
Storage
Operational
Security
Operational
Identity Management System (IDM Wustl Key)
Operational
Spam Filter
Operational
Duo Two-Factor Authentication
?
Operational
Digital Guardian
Operational
Teaching & Learning
Operational
Canvas
Operational
Learn@Work
Operational
Kaltura
?
Operational
Curriculum Management Applications
?
Operational
EMS (Event Management System)
?
Operational
University Websites
Operational
WashU IT Hosted Websites
Operational
Externally Hosted Websites
Operational
BJC Devices and Services
Degraded Performance
BJC Network Connectivity
?
Operational
BJC Clinical Applications
Operational
BJC Pharmacy POS Machines
?
Operational
BJC Phone System
Degraded Performance
BJC Handheld Supply Scanners (ATPAR)
?
Operational
BJC Administrative Systems
?
Operational
BJC Enterprise Client Virtualization (ECV)
Operational
Cloud Services
Operational
Google
Operational
Engineering School
Operational
Vendor Service
?
Degraded Performance
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance